Our Phonecard and Travel SIM services will cease operation on June 30th, 2021.
For more information, please read our letter to our customers and FAQ.
SIM Expiration and Service De-Activation
International SIM
| Initial/bonus credit | 2 months from activation |
| Credit | 3 months from last use* or top up |
| Data Plans (Zone-A and Zone-B) | - 500MB Plan: 14 days from first use - 1GB, 2GB and 5GB Plans: 30 days from first use |
| Service and +44 Global Number | 6 Months from last use* or top up |
| +1 US Number: | 30 days from activation, renewed monthly until credit expiry, insufficient credit or cancellation |
|
Promotion:
Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry. |
|
Please note: Any unused credit or data will not be refunded
* Last use is defined as making a chargeable activity. Chargeable activity is defined as making or receiving a paid call, sending a text message or using data.
Europe SIM
| Initial/bonus credit | 2 months from activation |
| Credit | 3 months from last use* or top up |
| Data Plans | - 500MB Plans: 14 days from first use - 1GB and 2GB Plans: 30 days from first use |
| Service and +44 Global Number | 6 Months from last use* or top up |
|
Promotion:
Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry. |
|
Please note: Any unused credit or data will not be refunded
* Last use is defined as making a chargeable activity. Chargeable activity is defined as making or receiving a paid call, sending a text message or using data.
USA SIM
| Plans | - Starter Plan: 14 days from activation date - Unlimited and Unlimited+ Plan: 30 days from activation date |
| Add-ons | Expires with the plan |
| +1 US number | 7 days from plan expiry |
| Service and +44 Global Number | 3 months from plan expiry |
Please note: Any unused credit or data will not be refunded
* Last use is defined as making a chargeable activity. Chargeable activity is defined as making or receiving a paid call, sending a text message or using data.
International Data SIM
| Data credit (MB) | - 500MB Plan: 14 days from first use - 1GB, 2GB and 5GB Plans: 30 days from first use |
| Service | 6 Months from last use* or top up |
Please note: Any unused credit or data will not be refunded
* Last use is defined as making a chargeable activity such as using data.
Fair Go Policy
The Fair Go Policy applies to all promotions and services and may extend to future promotions and services as determined by ekit from time to time. The policy allows ekit to request that users who unreasonably use a promotion or service reduce or limit their use, or cease using a promotion or service.
Unreasonable use includes: non-ordinary use; excessive use (such as auto dialling, auto re-routing of calls, bulk SMS, peer-to-peer usage, torrent-ing and extended media streaming); use that compromises ekit’s (or a supplier’s) network performance or integrity, or causes significant network congestion; and use that affects other customers or involves any unlawful activity.
If a customer unreasonably uses a promotion or service, ekit may:
- first advise the customer that the use is unreasonable and request the customer to reduce or limit the use; and
- if the unreasonable use continues, suspend or cancel a customer’s access